Refund policy

Returns
Here at J and P hats we want you to be happy with you order shop in full confidence
We will always exchange or refund your order if you have a problem
We will do our best to sort any problems you have
You can contact us on 07740778895
Or by e mail at info@jandphats.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We then process your refund and a credit will automatically be applied to your credit card or debit card or the original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at barrybaddeley@yahoo.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will be happy to exchange any item purchased from us the customer must pay the return postage if you need to exchange any item send us an email at info@jandphats.com or give us a call on 07740778895 and send your item to: J and p hats , Kiosk 2 trentham shopping village , Stoke on trent , St4 8ax, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: J and p hats , Kiosk 2 trentham shopping village , Stoke on trent , St4 8ax, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.